Contact

Copyright 2019 - Drone MRO

516 City Road
South Melbourne

Victoria, Australia

3205
 

​​Tel:      1300 852 435

E-mail: service@dronemro.com.au

DJI REPAIR PROCESS

Drone MRO offer fixed rate repairs, which simplifies and expedites your drone repair by removing the quoting process.

Understanding that you want open communication and the quickest repair possible for your drone, our repair process is as follows:


CONTACT
 
  • Contact Drone MRO through service@dronemro.com.au,
    or call 1300 852 435 to detail the make and model of your drone, then purchase the fixed rate repair package that applies to your platform.

  • If you have a lower written quote from an approved competitor*, we will beat that price. 

 

SHIPPING
 
  • If you are Melbourne based, bring your drone in to us here to continue the repair process.

  • If you are interstate, one way shipping is included* in the fixed rate repair fee, so you will be emailed postage paid shipping instructions for your drone.

  • Carefully pack your drone when you ship it to our repair facility. Drone MRO is not responsible for any damage that occurs during shipping or for lost packages. Be sure to include your Work Order form with your drone and affix the shipping label to the side of your drone’s postage box. These will be emailed to you upon payment of the repair fee.

  • Contact our office for a custom express shipping quote to expedite your drone’s transit time.

 

REPAIR
 
  • Once your drone is received, we will contact you via phone or e-mail to provide a parts cost estimation for your approval.

  • Drone MRO only replace parts that are required – no unnecessary up-sells, repairs or modifications.

  • Parts (if any) and return shipping is paid for with all shipping fees being ‘at cost’, as per current Australia Post rates.

  • Your drone is repaired, test flown and then packaged for return.

 

COMPLETION
 
  • The repair times are calculated from the time that the parts costs are approved by the customer and include business days only. Once we receive your email approving parts costs and we send you a confirmation email that we have received your approval, the clock starts.

  • An IMU and compass calibration will need to be completed by you once a drone is returned. This is necessary whenever a drone is transported a long distance.

Terms & Conditions can be found here